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How We Do it

The AVS Big 5 Framework

Our framework helps veterinary clinics build stronger systems across the five areas that most directly affect revenue, workflow consistency, client communication and clinical standards.

1.

Client Systems

  • Client segmentation
  • Reminder systems
  • Run-day planning
  • Marketing opportunities
  • Lapsed client recovery
  • Communication workflows
2.

Patient Systems

  • Standards of care
  • Preventative healthcare reminders
  • Patient-specific workflows
  • Clinical consistency across the team
3.

Professional Fees & Bundles

  • Billing templates
  • Procedure bundles
  • Estimate workflows
  • Discharge templates
  • Item structure to reduce missed charges
4.

Inventory & Supplier Management

  • Inventory naming
  • Supplier integrations
  • Barcode setup
  • Min/max ordering
  • Auto-markup updates
  • COGS protection
5.

Treatment Guidelines & Decision Flows

  • Clinic-specific workflows that help vets and nurses follow agreed standards while keeping billing, estimates and communication aligned.
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We also help clinics with:

AI Integration & Workflow Automation

  • Using AI-enabled tools
  • Dictation workflows and smart templates to improve clinical documentation
  • Client communication and operational efficiency.

Our Key Wins

Real Improvements. Practical Systems. Measurable Outcomes.

Revenue Recovery Through Pricing Review

Identified underpriced euthanasia fees and increased pricing by $120 to align with local market rates, creating significant annual revenue upside in a multi-site clinic.

Inventory Margin Protection

Identified supplier price increases that had not been reflected in clinic pricing, helping protect margin on high-volume inventory items.

Lapsed Client Recovery

Used overdue reminder data and communication workflows to identify vaccine recall opportunities and convert missed reminders into booked appointments.

Billing Bundle Optimisation

Rebuilt procedural billing bundles to reduce missed charges, improve estimate accuracy, and create more consistent invoicing across vets and nurses.

Appointment & Dashboard Structure

Improved appointment type guidelines, dashboard visibility and scheduling structure so reception, nurses and vets had a clearer shared workflow.

Ready to Find the Hidden Opportunities in Your Practice?

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Supported PIMS Platforms

Specialist expertise in ezyVet optimisation, with broader support across major veterinary PIMS platforms such as